License Server Problems Prevent BACKTRACK from Opening – BACKTRACK Problem

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Target Audience: IT Manager
Article #: 3927

Summary

This article explores the possible causes for license server problems on BACKTRACK. Additionally, it offers several possible solutions to these problems.

Symptoms

BACKTRACK is unable to start because it cannot obtain the license information needed. This can be due to several reasons:

  1. License is not valid
  2. The number of licenses purchased has been exceeded
  3. The license manager service is not running or is missing
  4. The port that the license service (#41000) is blocked
  5. The workstation is not connected to the network or internet

Explanation

The solution to each of these issues is to verify the license status and/or check the connectivity between the workstation and the TEKLYNX License Service:

  1. License is not valid – Navigate to Start menu > All programs > Teklynx > BACKTRACK > license manager.
  2. Number of license exceeded – Navigate to Start menu > All programs > Teklynx > BACKTRACK > license manager.
  3. License manager service is not running – make sure the license service is running.  Navigate to Start menu > in the search bar, type “Services.msc” > Navigate to service ‘Teklynx license service’ and confirm that the service is active and running.
  4. Port to license services is blocked (default port #41000) – check to see if Windows Firewall is blocking the port
  5. Workstation disconnected from the network – check network connections.
Updated on August 2, 2021

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