This article explains how to resolve the BarTender problem that causes stored labels to disappear.
- Open History Explorer or Reprint Console
- Labels jobs are missing
History Explorer Screen
Reprint Console Screen
This is most likely due to Scheduled Maintenance settings. These settings will automatically delete and/or archive label history. It is easy to forget these settings and assume the history feature is not working or data is missing.
Update the settings in the Scheduled Maintenance section.
- Open BarTender
- In the Tools menu, select Administration Console
- In the Administration Console, select “Scheduled Maintenance” from the left hand navigation
- Check the “Database Maintenance will delete records older than…” option
Setup BarTender Automatic Backup / Archive – KBA-01679-F7C5H3
Manually Backup and Restore BarTender – KBA-01678-R7C3T6