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“Unable to Obtain Network License” – LABELVIEW Error Message

Summary

This Error Message Article explains the LABELVIEW error message “Unable to Obtain Network License” and details how to fix the underlying problem that caused it to appear.

Explanation

TEKLYNX labeling products running under a network license will periodically check the license server to make sure there is an available license allowing the client software to run.  This error message means that the client software, running on a workstation, is unable to find to connect to that license server.

Solution

There could be many causes why LABELVIEW could not contact the license server;

  • Server is down
  • SLicense service is not running on the server
  • Network problem caused communication failure with the server

You may need assistant from your IT support or an EBI Technical Support Coach to determine the cause of the problem.

Additional Comments

If the connection to the network license utilities is inconsistent, you can also try increasing the tolerance of the license server so that hold the license open for the workstation for longer periods of time.  See related article below about changing network license tolerance.

Related Articles: KBA-01199-Z7H3S5: Unable to Start Software Due to Network License Issues

Issue Found: Microsoft Windows XP, 7, 8, Microsoft Windows Server 2008 R2, running LABELVIEW Version 10, 2012

Updated on August 4, 2017

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