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“Unable to obtain license information” – BACKTRACK Error Message

Summary

This Error Message Article explains the BACKTRACK error message “Unable to obtain license information” and details how to fix the underlying problem that caused it to appear.

Explanation

BACKTRACK workstation is unable to locate the license information required to run the software.  This is generally applied to the network installation of BACKTRACK and not the stand-alone or server install.

Solution

The location for the license information can be found on the BACKTRACK server at c:\programdata\Teklynx\BACKTRACK\btwdata.ini.  Confirm that the BACKTRACK server is online and accessible from the BACKTRACK workstation.  Host must be a valid computer and the port specified must not be blocked.

Additional Comments

Related Articles:
KBA-01145-L3V7D0 – License Server Problems Prevent BACKTRACK Workstation from Opening

Error message first appeared: Windows XP, 7, 8 with Windows Server 2008 R2 running BACKTRACK 2012

Updated on July 27, 2017

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