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Unable to Create New Label After Deleting the Sample Label – BACKTRACK Problem

Summary

This article explains the BACKTRACK problem preventing the creation of a new label after deleting a sample.

Symptoms

User is unable to create a new label after deleting the sample label in BACKTRACK 2012. If the sample label is deleted before any labels have been created, the system will produce an error message: “Object reference not set to an instance of an object”.

Explanation

This is a software defect.  The problem is confirmed for 2012 and 2015 versions.

To recover from this, please contact your EBI Support Coach.

Additional Comments

Related Articles:
KBA-01749-W9P8W2: Repair BACKTRACK to Recover Any Damaged Files

Updated on August 5, 2017

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