“Printers are not configured for current user” – TEKLYNX CENTRAL Error Message

Target Audience: Advanced User, IT Manager
Article #: 10124

Summary

This Error Message Article explains the TEKYLNX CENTRAL HTML BBUI error message “Printers are not configured for current user”. This article also details how to fix the underlying problem that caused it to appear.

The error message appears when the User attempts to select a printer.

Explanation

The TEKLYNX CENTRAL user is logged into the browser within a user group that has PrintUser permissions. User Logic is enabled but no printers are assigned to the user or user group. As a result, the user can only bring up products and preview labels, but cannot print.

No printers assigned to the User Group “ACReportUsers”

Solution

If the user(s) should have access to printers, then an administrator needs to go to the TCADMIN website and grant access to the printers in the Connections \ User Logic screen. Alternatively, User Logic can be disabled from the General Option tab.