Printer Does Not Appear on Printer List in Browser Interface – TEKLYNX CENTRAL Problem

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Summary

In TEKLYNX CENTRAL, the user cannot see the desired printer when using the browser interface.

Symptoms

When using the TEKLYNX CENTRAL browser interface, a printer does not appear on the list.

Explanation

This can be due to several potential issues:

  • Printer has not been added via SENTINEL or CODESOFT
  • Printer license has not been allocated to that printer in SENTINEL

Solution

  • Add printer¬†via SENTINEL or CODESOFT.

  • Allocate printer license to the printer in SENTINEL.

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Updated on August 24, 2017

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