Summary

This article applies to TEKLYNX CENTRAL, and explains the problem of no label or printer appearing on the screen. This can occur even if the Print User Interface shows the product.

Symptoms

When using the Work Order features in TEKLYNX CENTRAL, the product variable number appears but the corresponding label and printer drop down does not appear.

Explanation

This can happen when a product is no longer associated with a label in the TCAdmin part of the Print User site.

Images of the Print User interface with the label and printer info missing and the Labels part of the Configuration section of the TCAdmin site showing missing label information:

Solution

To resolve this, a label template has to be associated again with the product, or the product needs to be removed from TCAdmin.

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