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  5. “Local Print failed. Please have a look at the log file for details.” – TEKLYNX CENTRAL BBUI Error Message

“Local Print failed. Please have a look at the log file for details.” – TEKLYNX CENTRAL BBUI Error Message

Summary

This Error Message Article explains the TEKLYNX CENTRAL Browser Based User Interface BBUI error message “Local Print failed. Please have a look at the log file for details.” and details how to fix the underlying problem that caused it to appear.

Explanation

This message indicates a problem with Local Print feature of the TEKLYNX CENTRAL Browser Based User Interface – BBUI.  The Local Print send print jobs from the TEKLYNX CENTRAL server through the BBUI to a local printer.  Typically this is a printer that is not connected to the network and, instead, is connected direct to the PC via a local port.  Examples:

  • COM
  • LPT1
  • USB

The ‘log file’ mentioned in the error message is the SENTINEL log.  However, we have seen examples where SENTINEL does not product an error.

Solution

The easiest solution we have found, so far, is to reinstall the TEKLYNX CENTRAL Client Plugin.

A local copy of the TCClientPlugin.msc needs to be run with Local Admin privileges.

Additional Comments

Related Articles: KBA-01096-L2Q6B2 – Install a Print User (Browser) Interface in TEKLYNX CENTRAL
Issue Found: Windows 10 running IE with TEKLYNX CENTRAL v4.5

Updated on August 9, 2017

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