This article explains the cause and solution to the BarTender problem that causes labels to disappear from Web Portal Printing Interface.
Labels disappear from the BarTender Print Portal.
The problem is most likely related to permission issue. To confirm, in the BarTender Administration Console / Security, confirm that the group that the user belongs to has proper security settings:
BarTender Print Portal – Run – Allow
Librarian (if documents are in Librarian) – Open Published Files – Allow
There is also a ‘When permission is denied, allow login override’ check box at the bottom of the screen. This check box is optional. You should consult your company policy before checking the box.
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