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“LABEL ARCHIVE connection information – Server connection failed” – LABEL ARCHIVE Error Message

Summary

This Error Message Article explains the LABEL ARCHIVE error message “LABEL ARCHIVE connection information – Server connection failed” and details how to fix the underlying problem that caused it to appear.

Explanation

LABEL ARCHIVE Client cannot connect to the LABEL ARCHIVE server.  This error message appeared when pressing the “Test” button on the LABEL ARCHIVE server Administration Configuration screen.  It was caused by have “\\” preceding the server name.

Solution

Enter the Server name without “\\”

Additional Comments

Issue Found: Windows 2008R2, Client OS:Windows 10, running LABEL ARCHIVE Client 2012, v2015

Updated on August 5, 2017

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