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“Hardware Fingerprint Has Been Modified and License Cannot Be Used” – TEKLYNX Error Message

Summary

This article explains the TEKLYNX error message “Hardware Fingerprint Has Been Modified and License Cannot Be Used” and details how to fix the underlying problem that caused it to appear.

Explanation

This message indicates that the license for BACKTRACK, LABELVIEW, or CODESOFT has been invalidated resulting in the software being unable to function. A Hardware finger print error occurs when there is a break in licensing. It can be caused by multiple reasons.

Possible Reasons:

  • Recent changes in hardware configuration may have prompted this error message. (change in operating system, hard drive, network card, hard drive partition, cpu CPU, memory size drive, etc.)
  • An in-version upgrade to Windows 10 may cause this
  • A roll-back of the machine to an earlier state
  • Using a cloned image of a PC with the software activated

Solution

If you can go into the License Manager (should be installed on your PC) and have an Internet connection, deactivate the license, and then reactivate.  If you cannot deactivate the license, and you have a maintenance agreement with TEKLYNX, you can request an additional activation be added to the license.  TEKLYNX requires an active maintenance agreement (e.g. subscription or SMA) to add activations.

Additional Comments

Error message first appeared:  Windows 7, 8, 10 running BACKTRACK 2012.00.3 and higher, LABELVIEW, CODESOFT

Updated on July 29, 2017

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