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Settings in SENTINEL Grayed Out and Cannot Be Updated – SENTINEL Problem Article

Summary

User encounters options that are grayed out when trying to create or modify Sentinel configuration.

Situation and Symptoms

  • When creating a new Sentinel some options are grayed out
  • When editing/modifying existing Sentinel, options are grayed out
  • Options include: CODESOFT Printing Plugin settings under the Default Values, Archiving, and Options tabs

Explanation

Individual SENTINEL Settings

While Activated, a Sentinel cannot be modified. A user can only view the configuration. In that case, ALL settings are grayed out and inaccessible.

Global SENTINEL Settings

However, in some cases, even when a Sentinel has been deactivated, the options may still be grayed out.  This is due to the facts that the options are global options and can only be modified when all of the Sentinel are deactivated.

Solution

Deactivate a Sentinel before making changes specific to that SENTINEL. Deactivate ALL Sentinels when making global changes.

Updated on February 2, 2018

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