1. Home
  2. “Failure to Connect Could not locate device at IP Address…” – Datalogic VPM/CPM Error Message

“Failure to Connect Could not locate device at IP Address…” – Datalogic VPM/CPM Error Message

Summary

This Error Message Article explains the Datalogic VPM/CPM error message “Failure to Connect Could not locate device at IP Address…” and details how to fix the underlying problem that caused it to appear.

Explanation

The VPM system is unable to connect to an actual or virtual camera. The problems we have seen that cause this error message:

  1. The network adapter for LAN1 IP address on the MX20 is on a different subnet
  2. The Windows binding order (e.g. putting wireless LAN before CAM1, CAM2, INT1, etc.) prevents VPM from finding the camera IP address

Solution

Go through the options above to disqualify each one.Dadddddddd

Additional Comments

Issue Found: on Windows, VPM v11.2.2 Build 6

Related Articles:

  • Datalogic VPM Problem Article:  VPM Program Will Not Connect to Camera(s) at Startup – KBA-01271-T3F2D9
  • Windows Problem Article:  Windows Binding Order Prevents the Datalogic VPM Appliaction from Successfully Connecting to a Camera – KBA-01402-N6R0D4
Updated on July 30, 2017

Was this article helpful?

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support