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“Error 1721.There is a problem with this Windows Installer Package. A program required…” – CODESOFT Error Message

Summary

This Error Message Article explains the CODESOFT error message “Error 1721.There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: LaunchISNsp, location: C:\WINDOWS\…\MSI722F.tmp, command:” and details how to fix the underlying problem that caused it to appear.

Explanation

This error message appears for a client while running the CODESOFT installer on a PC through a RDP connection.  It appears the installer cannot find a temp file.  Most likely, the this temp file is created by the installer itself so my best guess is the installer failed to create it due to:

  • Security / virus protection software blocking it
  • User does not have local admin right to allow the installer

Solution

I suggest confirming the local admin rights and temporarily disabling (until the install is complete) any security / virus protection software.

Issue Found: CODESOFT v2015 running installer on Windows 7

Updated on January 21, 2019

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