“Device is not connected or does not respond.” – Genius Error Message

Summary

This Error Message Article explains the Datalogic Genius error message “Device is not connected or does not respond” and details how to fix the underlying problem that caused it to appear.

Explanation

Genius is unable to connect to the memory inside the scanner to pull down (i.e. “Get”) the configuration settings.  Several conditions can create this problem.

Scanner not connected to the CBX box

The scanner receives power and communicates through a blue cable with a black 25 pin connector. This must be connected to the CBX box securely.

Wrong scanner connected to CBX box

The Genius software is only compatible with certain models of Datalogic scanners (generally the fixed position barcode scanners – DSXXXX). Having an incompatible model will trigger Genius to display this error.

Serial cable from PC not connected to CBX box

If the serial cable gets disconnected from the CBX box, Genius cannot use it to communicate with the scanner. The only way to connect the scanner is through the CBX box.

Solution

Check each of the possible causes listed above and ensure that:

  • Correct equipment is used
  • Connections are secure
  • Scanner is powered on and connected
  • Make sure that the correct serial cable is used

If unable to resolve the problem, contact your EBI Technical Support Coach.

Additional Comments

Error Message Appeared:  Windows 10 running Genius v1.12.1

Updated on March 11, 2019

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