User is prompted to activate the license for CODESOFT even though the USB license key is installed.
- Open CODESOFT
- Received prompt to activate the software despite the facts that the USB Key is installed
- USB key light may or may not illuminate (see two scenarios below)
This rarely happens. There are two known scenarios:
- USB Key Light Does NOT Illuminate
- USB Key Light Illuminates
USB Key Light Does NOT Illuminate
For unknown reasons, the USB key failed to be recognized by the computer. The correct driver (HASP driver) should be automatically downloaded by the Microsoft operating system when the USB key was first inserted. This may not be working properly or the OS is doing the update very slowly.
USB Key Light Illuminates
In this case, the driver is able to recognize the USB key (i.e. HASP driver is working). However, CODESOFT may still have a compatibility issue with the driver. CODESOFT, therefore, cannot see the license.
Does the USB Key Light Illuminate?
Try remove and reinsert the USB key. Wait 10-15 seconds for the light on the USB key to illuminate. If that does not work, reboot the PC. If the light still fails to illuminate, download and install the latest HASP driver from TEKLYNX. Latest HASP Driver from TEKLYNX
USB Key Light Illuminates but CODESOFT still fails to see the license
Try installing the latest HASP driver from TEKLYNX. Latest HASP Driver from TEKLYNX