“The network license cannot be found…” – TEKLYNX Error Message (CODESOFT, LABELVIEW, LABEL MATRIX)

Summary

User received “The network license cannot be found. Check your Network Administration settings and ensure that the server is running” message when starting CODESOFT. This article will propose a solution.

Explanation

TEKLYNX labeling products running under a network license will periodically check the license server to make sure there is an available license allowing the client software to run. This error message means that the client software, running on a workstation, is unable to find a connection to that license server.

Revised 8/3/18:

If CODESOFT is a part of TEKLYNX CENTRAL system, the problem may be caused by the fact that the login user (to CODESOFT) does not have Designer privileges.

Solution

There could be many causes why CODESOFT could not contact the license server. We recommend you check the following:

Revised 4/7/21

For Windows 10, some windows updates may have damaged the software installation. Please run the software installation again and choose ‘Repair’ option.

Verify the Server Location in the Network Administration screen is correct

CODESOFT > Tools > Network Administration

Check to see if server is running
Verify SLicense service is running on the server
Check network connection between workstation and license server
Using Windows Explorer, enter the license server computer name on the address box. You should see a share called TKDongle. Double-click on the TKDongle. If you received any error, you will need to ask your IT team to check the security permission. TKDongle is located on C:\ProgramData\Tki\LicenseManager on the license server. The permission on the share should be Everyone (read/write).
The workstation cannot contact the license server at port 41000. There may be firewall at the server or somewhere in the network. You will need IT assistant to determine if this is the reason for the workstation unable to contact the server.