Target Audience: IT Manager
Article #: 12276
This article explains the TEKLYNX CENTRAL error message “Code 1007 internal server error”.
This article also contains the details on how to resolve this issue.
As can be seen, the full message reads:
Message: “Internal server error has occurred. Please contact the administrator”
Details: “Internal server error has occured. Check API logs on server side for details.”
This error message likely indicates a missing component of one of the suite of products that makes up the complete package.
In the incident that prompted this article, we found that the Label Print Manager server had stopped. Once the server was restarted the message disappeared when the website was refreshed.
Restart the missing TEKLYNX CENTRAL service. In this case, we restarted Label Print Manager.
Issue found in TEKLYNX CENTRAL v6 running on Windows Server 2016 IIS 7.
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