This Problem Article explains the NiceLabel problem that occurs when changing an IP address on a printer causes NiceLabel to consume additional printer against the license.
Situation and Symptoms
- IP Address changed on the printer
- User updates the Windows Printer queue (see Printers and Scanners in Windows System Settings) with new the IP address
- List of “Licensed Printers” in NiceLabel includes the same printer name TWICE (once for the original IP address and once for the new IP address
NiceLabel manages printer counts against a license by looking at the printers listed in Windows Printers & scanners. With multiple workstations, NiceLabel looks at ALL the printers on ALL the workstations. If print queues, listed in Windows Printers & scanners (across all workstations) reference the same driver name with the same IP address, NiceLabel counts this as ONE printer (not two).
NiceLabel also retains printer information for a unique print queue for one week. If the print queue is not used and the printer is not set to reserved, the printer will drop off the Licensed Printers list.
- Uncheck the box for both new and old printers in the NiceLabel License Printers list.
- Modify the Automation and the printer in the Set Printer action to something another printer, save, then change it back to the correct printer
- Reload the Automation in the Automation Manager
More information about NiceLabel licensing at this link.
Issue Found: NiceLabel Automation v2019