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Blue Screen When Installing – BACKTRACK Problem Article

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Target Audience: Basic User, Advanced User, IT Manager
Article #: 11114

Summary

When performing a brand-new installation of TEKLYNX BACKTRACK 2015 asset tracking software on a Windows 10 computer, the computer crashes. This exception error causes the computer to display the blue screen (commonly called the blue screen of death (BSOD)) or the PC will simply restarted.

Windows’ way of telling you that something has gone horribly wrong.

When reviewing Windows System Event log, you will see Event 1001 with BugCheck as source.

The Windows System Event log window.

Situation and Symptoms

The Blue Screen occurs during the installation of TEKLYNX BACKTRACK 2015.

Explanation

Updated 9/2/20:

Teklynx confirmed the problem. It is caused by HASP driver that is packaged with the software. Installing the updated HASP driver before installing the software resolves the problem.

At present, the only explanation that we have been able to find is that the installation program was having issues with Windows 10 version 2004.

To determine the version of Windows running on your computer:

  1. Select Command Prompt in the Windows Run Menu.
  1. Type Winver at the command line.
  1. A window will open, showing the version of Windows 10 currently running on the computer.

Solution

We have had successful installs of BACKTRACK onto machines running Windows 10 versions 1803 and 1902.

Teklynx confirmed the problem. It is caused by HASP driver that is packaged with the software. Installing the updated HASP driver before installing the software resolves the problem. Please click here to download the updated HASP driver.

If you need further assistance, please contact us.

Updated on September 2, 2020

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