BarTender WPS Won’t Start – BarTender Problem

Summary

This article explains the cause and solution to the problem that causes BarTender WPS to not start. (Web Print Service)

Symptoms

Immediately after installing BarTender with WebPrint feature, when starting the BarTender Web Print Service, you get the error page not found.

Explanation

This problem was due to the fact that application WPS_AppPool in the IIS configuration did not start. The error in the System Log indicating that the username or password that is specified for the identity may be incorrect. There are no obvious settings for the user name and password.

The installation program, in fact, did not create a local user on the server. Therefore, the login is incorrect.

Solution

Per tech support, switching the IIS_WPS user to LocalSystem is an acceptable solution.

Step-By-Step Solution:

Start Internet Information Services (IIS) Manager (Control Panel\All Control Panel Items\Administrative Tools)

o   On the left pane, expand the server tree to show Application Pools

o   Select Application Pools

o   On the Application Pools pane, right click WPS_AppPool, select Advance Settings….

o   Confirm or change the following:

  • .NET CLR Version    v2.0
  • Identity LocalSystem

Additional Comments

None

Updated on September 15, 2017

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