SENTINEL Error Messages

SENTINEL was unable to process the print request due to a printer error.  The error message seemed to indicate it cannot find the correct printer. ...

SENTINEL is unable to communicate to the intended printer to complete the print job to CODESOFT. There is a connection loss. SENTINEL, when setup to print directly ...

The license for the software is either expired or disabled. ...

A generic message from SENTINEL to inform of a print job that was not initiated/completed. Notes to the case that triggered the writing of this article seem to indicate ...

This message is observed in the SENTINEL logs when attempting to start a watch in SENTINEL. The software is attempting to connect to LABEL ARCHIVE to retrieve a label ...

An error can occur when entering the wrong code for a particular license, preventing an upgrade.

SENTINEL is unable to execute a print job to a printer specified in the source input (e.g. an XML drop file). In this case, the printer, although installed...

SENTINEL cannot execute a print job as the CODESOFT print engine is not available to SENTINEL. In the case that triggered this article, the client...

If SENTINEL is blocked from accessing the printer list, it will create an error message when trying to use a web service to add a new printer.

Publishers frequently update their software and sometimes this causes plug-ins to stop working. In 2022 TEKLYNX changed how licenses are handled and updated plug-ins to work with the new format. As a result attempting to use updated plug-ins with the old API results in the message "Depending on the product version you have purchased, this plug-in may not be available."